Shipping policy

Shipping Policy — Barber Collectives

Merchant of record: VGR USA LLC d/b/a Barber Collectives.

Business Model
Barber Collectives is an online-only retailer. We do not operate our own warehouse. VGR USA LLC (d/b/a Barber Collectives) is the merchant of record for every order — we take payment, own the customer relationship, and handle support, returns and warranty coordination. Fulfillment is completed by our U.S. supplier and distributor partners. All orders ship from within the United States.

Processing Times
In-stock orders placed before 1:00 PM ET on a business day are typically processed and handed to the carrier within 1–2 business days. Orders placed on weekends or US holidays begin processing the next business day.

Domestic Shipping (United States)
• Free standard shipping on US orders over $75.
• Orders under $75 pay a flat-rate calculated at checkout.
• Standard transit time: 3–7 business days via UPS, USPS or FedEx Ground.
• Expedited 2-Day transit: 2 business days after processing.
• Overnight transit: 1 business day after processing.
• Daily order cutoff: 1:00 PM ET, Mon–Fri (excluding US holidays).
• We ship to all 50 states, APO/FPO addresses, and US territories.

International Shipping
We ship internationally via DHL, UPS Worldwide and USPS International. Processing time: 1–2 business days. Transit time typically 5–14 business days depending on destination and customs clearance. Import duties, taxes and customs fees are the responsibility of the recipient and are not collected at checkout.

Geographic Restrictions
Certain oversized or lithium-battery items may be restricted to ground service or US destinations only. If any restriction applies to your order, we will notify you before shipping.

Tracking
A tracking number is emailed when your order ships. You can also track your order at https://barbercollectives.com/track-order.

Lost, Stolen or Damaged Packages
Inspect your package on arrival. If your order arrives damaged, or if tracking shows delivery but you have not received the package, contact us within 7 days at support@barbercollectives.com so we can open a carrier claim on your behalf.

Address Changes
Contact us as soon as possible if you need to change a shipping address. Once a label is printed, we cannot guarantee an address change but will do our best to help.

Contact
support@barbercollectives.com | (908) 324-2170
Mon–Fri 9a–6p ET. Typical response: 1 business day.