Refund policy

Returns & Refunds — Barber Collectives

Merchant of record: VGR USA LLC d/b/a Barber Collectives.

30-Day Return Window
You may return most new, unused items within 30 days of delivery for a full refund of the product price. Items must be in original condition with all packaging, manuals, blades, guards and accessories included.

How to Start a Return
Open a return request through our contact form at https://barbercollectives.com/contact with your order number, or email support@barbercollectives.com. We will issue a Return Merchandise Authorization (RMA) and a prepaid label for eligible US returns. Pack the item securely and drop it with the carrier.

Return Shipping
• Defective, damaged or incorrect items: Barber Collectives covers return shipping via a prepaid label.
• Change-of-mind returns (US): Barber Collectives covers standard return shipping via our prepaid label.
• International returns: Customer is responsible for return shipping costs and any customs charges.

Restocking Fees
Barber Collectives does not charge restocking fees on eligible returns that arrive in original, unused condition with all packaging and accessories. Returns showing signs of use may be refused or refunded at a reduced amount reflecting the diminished value.

Refund Timing
Once your return is received and inspected by our fulfillment partner (typically within 2–5 business days of arrival), your refund is issued to the original payment method. It can take an additional 3–10 business days for funds to appear depending on your bank or card issuer.

Non-Returnable Items
Items showing signs of use (oil residue, hair, scuffs, broken seals). Clearance / final sale items, marked as such at the time of purchase. Gift cards.

Warranty
Every product ships with its applicable manufacturer warranty. Warranty terms, coverage windows and service processes are set by each manufacturer and vary by brand and product. If your tool fails within the warranty period, contact us and we will help coordinate the claim with the manufacturer.

Defective or Wrong Item
If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery and we will make it right at no cost to you — including replacement and return shipping.

International Returns
International customers are responsible for return shipping costs. Original shipping fees and any customs duties are non-refundable.

Contact
support@barbercollectives.com | (908) 324-2170
Mon–Fri 9a–6p ET. Typical response: 1 business day.