Refund policy
Returns & Refunds — Barber Collectives
Barber Collectives is operated by VGR USA LLC. VGR USA LLC d/b/a Barber Collectives is the merchant of record for every order. Returns are accepted from U.S. customers only.
30-day return window
You may request a return within 30 days of delivery, subject to the exclusions below. Items must be new, unused and in original condition with all packaging, manuals, blades, guards and accessories included. The 30-day window does not override the exclusions and category rules in this policy.
RMA required
All returns require a Return Merchandise Authorization (RMA). Request one at https://barbercollectives.com/contact with your order number, or email support@barbercollectives.com. Returns sent without an RMA, or to any address other than the facility named on your RMA, may be refused.
Who pays return shipping
- Change-of-mind / no-longer-needed returns: the customer pays return shipping. Original outbound shipping is not refunded.
- Damaged, defective or incorrect items: Barber Collectives pays approved return shipping and provides the label.
We do not offer blanket free returns and we do not guarantee a full refund on every return.
Refunds
Refunds are issued after the item is received and inspected at the facility named on your RMA (typically within 2–5 business days of arrival). Approved refunds go back to the original payment method; banks and card issuers can take an additional 3–10 business days to post. Items that arrive used, incomplete or damaged by the customer may be refused or refunded at a reduced amount reflecting the diminished value.
Freight and oversized items
Barber chairs and other freight/LTL items must be inspected at delivery and any damage noted on the delivery receipt. Freight returns require prior authorization and a scheduled pickup; return freight for change-of-mind returns is paid by the customer. Assembled or installed freight items are not returnable.
Liquids and aerosols
Liquids, aerosols, sprays and other regulated goods (for example clipper spray, disinfectant, cleaning solutions) can only be returned unopened with the factory seal intact. Opened or partially used liquids and aerosols cannot be returned for safety and carrier reasons.
Blades and hygiene-sensitive items
Blades, foils, cutters, razors, combs, brushes, capes, neck strips and other hygiene-sensitive items can only be returned unopened in sealed original packaging. Once opened or used they are not returnable except when defective or incorrect.
Packaging, accessories and diminished value
Return the complete package: retail box, inserts, chargers, guards, blades, manuals and any bundled accessories. Missing components, damaged retail packaging or evidence of use (oil residue, hair, scuffs, broken seals) can reduce the refund or result in refusal.
Non-returnable
Gift cards; clearance and final-sale items marked as such at purchase; opened liquids and aerosols; opened hygiene-sensitive items; assembled or installed freight items.
Damaged, defective or incorrect items
Contact us within 7 days of delivery and we will make it right at no return-shipping cost to you, including replacement or refund.
Warranty
Products carry the applicable manufacturer warranty. Warranty terms and coverage windows are set by each manufacturer and vary by brand and product. If a tool fails within its warranty period, contact us and we will help coordinate the claim with the manufacturer.
Contact
support@barbercollectives.com | (908) 324-2170 | Mon–Fri 9a–6p ET. Typical response: 1 business day.
Full policy: https://barbercollectives.com/returns